Refund policy

Items purchased from Freytag Fine Jewelry may be returned within 7 days for a refund or 30 days from the date of purchase for exchange or house credit. Any refunds on cash or check will be given in the form of a check. Credit card purchases will be refunded to the credit card less 3%, or a merchandise credit will be given in the amount of the total purchase price. On the date of purchase a credit card sale is finalized at the end of the day and is subject to the 3% processing fee at the time.

Merchandise must be in the original and unworn condition and accompanied by the original gift box & sleeve with all warranty cards and explanation booklets intact. There will be a charge for any unreturned gift boxes, sleeves, etc. Closeouts, estate pieces, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift certificates are not redeemable for cash. Returned checks will be assessed a $35.00 fee.